The county department was honored in Nashville, Tenn. He continued, “This award demonstrates the commitment to provide our residents with extraordinarily well-trained telecommunicators and exceptional services that not only meet but exceed the national standard.” “This project took over 15 months to be completed and would not have been completed without their diligence,” he said, adding that it took countless hours of classroom and training time to meet the standards. In addition to Mignogna, Boyce credited Training Officers Samantha Cox and William McNeill for their work. “Through the hard work of our training team, and our 911 team, we began the long journey of creating programs and certification programs which has brought our (Public Safety Answering Point) up to the national standard level.” “This process began roughly five years ago when we identified that certain procedures, protocols, trainings and certifications were not up to the national standard,” he wrote. “It can only benefit the members of the first responder community and the citizens of Delaware County.”īoyce wrote a letter to council notifying them of the distinction. “It was really hard and arduous,” he said. Describing the process as painstaking, Mignogna said those who rely on the emergency services staff can be confident that they are among the most highly trained staff available in the United States.
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